The rules of the free energy and gas market will come into force on 20 July 2020 and the Competition and Market Authority has developed a vademecum to help consumers.
A very useful guide that explains in detail what to do…for example:
1) Never sign or give your consent by telephone before having read the conditions of supply;
2) Confirm consent in telephone sales;
3) What to do in case of unsolicited activations and in case the signature on the contract is not recognized;
4) How to exercise the right of withdrawal;
5) How to refuse one-off charges and charges of unknown origin on your current account;
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